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Good Customer Service – Giving Credit Where Credit is Due

For all the times where large companies are criticized for not doing enough for the customer, there are very few reports of customer service that is above and beyond the customer’s expectations. I am happy to report three such encounters in the past week here at Basex. First there is the matter of my IBM […]

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Human Factors

In looking at an interruption, it is important to determine whether something is important, urgent, or both.  Many knowledge workers simply do not differentiate, or see everything as both important and urgent.  Something that is important may not require an immediate interruption, whereas something that is urgent would certainly be more likely to merit and […]

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